1) Delivery Timelines:

  • Apart from Medals & Sipper Bottles, all the other Merchandise articles, ordered between the Event Launch date till the 15th of August 2021, would be dispatched to the respective participants by the last week of September 2021. And all the merchandise articles apart from the medals, ordered between 16th August 2021 to the end of Registration date i.e. 13th September 2021, would be dispatched by the last week of October 2021.
  • The Sipper Bottles would be dispatched by the last week of October 2021 to all the participants who opt for it.
  • The Event Medals would be dispatched to all the participants within 60 days of the last date of the Event Registration date i.e by 15th November, 2021.
    Despite the timelines mentioned hereinabove from (a) to (c), the dispatch and delivery of the merchandise shall be subject to and in adherence to Central Government's/State Government's notifications/GRs on COVID-19 guidelines.

2) GST:

18% GST would be applicable over the Selling Price of all the merchandise articles.

3) Address Change:

Merchandise will be shipped and delivered to the address mentioned by you at the time of registration, incase of change of address, please send us your complete address along with the pincode at

4) International Locations:

Only medals will be delivered to International Locations. The Consignee (Recipient) of the package(s) is responsible for any duties and import taxes due upon delivery. Duties and taxes are not calculated or charged when you place your order online and will be payable to Customs when you receive your order.

5) Refund policy:

No refund will be accepted on cancellation of registration or delay in delivery or for any other reasons.

6) Shipping cost:

No shipping cost to be borne by the participant. Cost of the product is inclusive of shipping charges. You will get an intimation via SMS/email once the product/s are shipped.

7) Exactness of the Product:

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SIMAO Merchandise is sold exclusively on the SIMAO website and is specially curated for SIMAO participants. No third party is allowed to sell SIMAO merchandise.